Inbound Call Center Agents Wanted
Perfect for individuals wishing to work from home and those looking for additional income.
This work from home independent contractor opportunity is available for those who have the following capabilities and equipment (there’s time to obtain the appropriate equipment.)
Call Center Representative responsibilities include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school diploma (*preferred, not required.)
CPU – INTEL CORE I CLASS OR AMD PHENOM II X2 CLASS, 2.8 GHZ DUAL CORE OR BETTER. NO ATOM, CELERON, PENTIUM, OPTERON PROCESSORS.
Free Disk Space – 20 GB
Hard Drive Capacity – Minimum 60 GB total drive space
Internet Download Speed – 10 MB down speed minimum
Internet upload Speed – 3MB up speed minimum
Network Latency – 120 MS latency max
OS – Windows 8/8.1, Windows 10
RAM – 4GB Minimum
*No experience necessary. We WILL TRAIN YOU!
*Certification is required for each position. Training is provided. Certification costs apply. Cost varies between $9 – $99.
*Bonus’ available for agent referrals.
Restrictions: Unfortunately, we are unable to support the provision of services from the following states:
as well as US territories including Puerto Rico and the US Virgin Islands