Call Center Representative responsibilities include:

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions 

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• High school diploma (*preferred, not required.)

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Equipment Requirements: 

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CPU –  INTEL CORE I CLASS OR AMD PHENOM II X2 CLASS, 2.8 GHZ DUAL CORE OR BETTER. NO ATOM, CELERON, PENTIUM, OPTERON PROCESSORS.

Free Disk Space – 20 GB

Hard Drive Capacity – Minimum 60 GB total drive space

Internet Download Speed – 10 MB down speed minimum

Internet upload Speed – 3MB up speed minimum

Network Latency – 120 MS latency max

OS – Windows 8/8.1, Windows 10

RAM – 4GB Minimum

*No experience necessary. We WILL TRAIN YOU!

*Certification is required for each position. Training is provided. Certification costs apply. Cost varies between $9 – $99.

*Bonus’ available for  agent referrals.

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Restrictions: Unfortunately, we are unable to support the provision of services from the following states:

*California

*Connecticut

*Maryland

*Massachusetts

*New York

*Oregon

*Wisconsin 

as well as US territories including Puerto Rico and the US Virgin Islands